Long Tall Sally Reviews

The answer to every tall girls/womans prayer LOL! Clothes that are fashionable and stylish with a great fit for the taller frame. On-line ordering is easy and the clothes are received in a timely manner, even to the US. Great job LTS.

Some jeans ordered recently have had to be sent back as were either the wrong size or not the quality of pre takeover times. The choice of jeans on the website was poor,either out of stock or in the wrong sizes for my daughters.
Refunds were quick to go back into my account however

Perfect service. Quick delivery to Germany. All dues included ( prepaid) . Clothes fit perfectly. Highly recommended.

I sent a return 2 weeks ago and have not received refund

I was pleasantly surprised to find that Tall Girl standards haven't changed. I ordered jeans and they were the same comfortable style and fit as previously.

Everything was perfect! In time. No problem at all. Thank you Sally.

Gave 1 star only because I could not give zero stars. I’m extremely disappointed with my previous 2 orders and there will never be another one. Both times I received jeans in a bag...no invoice, no return slip if needed and what was shipped to me was wrong both times. I sent the first order back after really digging to get the information needed to do this. I was told my refund would be less about $35.00 from what I paid because free shipping was no longer an option. I never received ANY refund although I was told it could take several weeks. After I sent the 1st pair of jeans back, during my waiting
Period for a refund, I tried a second time. My order was for the same style and size jeans that I have ordered several times from you. They don’t even come close to fitting as there as obviously been a change to how they are made. Had I known I would not get a refund on the 1st pair, I never would have placed a 2nd order. I thought it was just an oversight on your end when the first order came without any type of paperwork but it was exactly the same for the second order...jeans in a bag... no Invoice, receipt, absolutely nothing. I’m very upset as I’ve been buying from you for several years but I will never order from you again. I never tried to return the second pair of jeans because the process is extremely cumbersome and you don’t refund anything. Total ripoff!!!

I’m having such an issue with returning an item that I received damaged. It was ripped and I’m having to speak with so many different people just to get a return label. Upon my frustration with the new long tall sally customer service. I’m very disappointed as I’m a long time tall girl and long tall sally customer. I just mailed it back and asked your billing department to credit me back instead of deducting for shipping

I, I return items it’s been six weeks now I haven’t received my money I’ve been chasing to get my money back still I didn’t get it and I need my money

Please change your cart. It's vey annoying to buy a size 8 us and have it changed to uk sizing in the cart.
Also, please enclose a return/exchange page with every order. Trying to find how to return items on your site is ridiculous.

The shipment took a little longer than I expected. The quality of pants I bought could be better.

Very inconvenient and expensive return process for US customers. Three weeks after returning and still waiting for the package to be received and credited back. Will not order again until the process is cheaper and faster.